Department of the Environment,
Transport and the Regions

The Beacon Scheme/Excellence in Local Government

The Beacon Council Scheme 2000/2001:
Baseline Data

A Handbook on Measurements of User Satisfaction
in Local Government Service Delivery

Preface

Introduction

Acknowledgements

Methodology

Local Studies

Use of Data provided by Local Authorities

National Data

National Survey Data

Technical Details

Evaluating Data Against National Baselines

Guidance on Data Analysis

Further Reading

Overview

Part One: Overall Performance of Local Government

1. Overall satisfaction with how an authority is running an area

2. Value for Money

3. Overall quality of services

4. Satisfaction with Handling of Complaints

5. Well informed

6. How have residents been consulted?

7. Community leadership role

Part Two: Year 2 Themes

1. Accessible Services

2. Competitiveness and Enterprise

3. Foster Care

4. Independent Living for Older People

5. Local Health Strategies

6. Maintaining A High Quality Environment

7. Raising Attainment in Education

8. Regeneration Through Culture, Sport and Tourism

9. Tackling Vehicle Crime

10. Tackling Youth Drug Misuse

11. Planning — Town Centre Regeneration

[ Previous ] [ Contents ] [ Next ]

Published 31 January 2001
Return to The Handbook Index
Return to The Beacons Home Page
Return to The Local and Regional Government Research Unit Home Page
Return to Division Index
Return to DETR Home Page
Web site terms