Department of the Environment,
Transport and the Regions

The Beacon Scheme/Excellence in Local Government

The Beacon Council Council Scheme 2000/2001

A Handbook on Measurements of User Satisfaction
in Local Government Service Delivery

Using Research to Improve Service Delivery

Baseline Data (General Performance and Year 2 Themes)

Appendix (Details of Baseline Data)

Published 31 January 2001
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